Buying a Painting
By Mark Woollacott
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Terms and Conditions, Online and Privacy Policy
Ordering online at markwoollacott.com is quick, safe and easy. To order any of my paintings online, just click on the secure PayPal “Pay Now” payment button located below the painting that you wish to purchase.
PLEASE NOTE: I mostly sell my art to customers with a valid delivery address within the United Kingdom, so my delivery costs are calculated for UK customers.
For International customers, please email me first at: info@markwoollacott.com for an independent quote on what the exact shipping costs will be from the UK to your international delivery address - which must be a valid residential address and not a commercial address.
IMPORTANT: International customers will also be fully liable and responsible for paying any customs duties, tariffs and taxes when the parcel arrives in their country. Please make sure you pay this or the parcel will not be delivered to you after it passes through customs.
If you are a customer and your delivery address is in the United Kingdom, click on the “Pay Now” button to purchase the artwork. This takes you through to PayPal who process all my credit and debit card transactions. This website does not employ a Shopping Cart Checkout system. Instead, it only uses individual PayPal “Pay Now” payment buttons: each one takes the customer straight through to PayPal where the order can be swiftly and securely processed. For buyers from countries not using PayPal, please contact me directly by email to arrange payment.
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I have been using PayPal on my website since 2009. PayPal has been chosen to process your payment because of their professional and secure processing. Established in 1998, Paypal are world leaders in online payment processing and are one of the world's largest Internet payment companies. Every PayPal payment button at markwoollacott.com has been encrypted by PayPal for complete security. Payments can also be made from a PayPal account if you already own one.
Please note: you do not have to own or sign up for a PayPal account in order to make a payment at this website. You can simply pay by credit card or debit card if you prefer. All prices are shown in British Pounds Sterling.
Once your order has been processed, PayPal will send you an email confirming your payment. Immediately after, PayPal will email me and notify me of your order and I will send you an order confirmation email as soon as possible. Your order will be processed and the painting will be mailed to you within the time period stated on the "Paintings for Sale" page.
Please note: I do not offer a picture framing service and cannot provide a frame for any unframed painting you order from me.
Online Policy
Ordering online at markwoollacott.com is quick, safe and secure. This site uses PayPal, one of the most popular, most trusted and most secure online payment processing systems available in the world to ensure that customers' credit card or debit card information is not in any way compromised. Customers can feel comfortable conducting commerce at markwoollacott.com knowing that all information provided during the payment process is totally safe and private.
This website has been designed using professional industry-leading web design software and is hosted on secure servers. This website has been secured and protected with an SSL certificate, with 256-bit encryption, that encrypts all page views. An SSL (secure sockets layer) certificate is a digital certificate that both authenticates the identity of a website, and encrypts sensitive information so that any passwords, addresses or credit card numbers can not be intercepted or read by anyone other than the intended recipient. On a web browser, a secured website's URL always starts with https: and has a fastened padlock icon positioned to the left of it. The full URL for my website is https://www.markwoollacott.com. Check the address bar (also known as the URL bar or location bar) at the very top of your browser to see which version your're visiting. Depending on what web browser you are using, you may be on the http version of the website. If this is so, it means that particular browser's search engine hasn't yet updated its listings for my website and hasn't changed it to the https version. If you are unsure, simply type https://www.markwoollacott.com in the URL address bar at the top of the browser and it will take you straight to the website again, which will now be secured by the SSL certificate. Recommended web browsers are Google Chrome, Mozilla Firefox, Microsoft Edge.
Privacy Policy
markwoollacott.com is committed to protecting the privacy of all personal information obtained from online customers during their visits to this website. Any personal information markwoollacott.com collects from customers will be used in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2018, which supersedes and builds on the Data Protection Act 1998 and other applicable laws under English and European law.
All information will remain private and will never be disclosed, except where there is a legal duty to exchange information with relevant law enforcement authorities, in the unlikely event of fraudulent customer activity. In this respect, markwoollacott.com has the legal right and sole discretion to refuse any order that it deems to be suspicious or false (e.g. from buyers using false identities and delivery addresses, or buyers seeking to use my artworks to infringe various rights, including copyright) and any payment made via PayPal will be refunded through PayPal and no artwork will be despatched.
markwoollacott.com does not and will not pass on information to mailing list companies or other third parties. The complete respect for my customers' privacy is extremely important as I want customers to enjoy shopping at markwoollacott.com and hope that they will shop at this site again in the future and recommend my artwork to their friends and to others they know.
At markwoollacott.com customers can order in complete confidence, which is why my chosen industry-leading online payment processing company, PayPal, will process all my customers' orders quickly, securely, professionally and provide them with a fast, safe and reliable service. No financial or personal information belonging to the customer is stored on this website and all information that is disclosed to me after the ordering process (i.e. the customer's name, postal address and email address) is always protected by the highest levels of security encryption by PayPal. The customer's credit card or debit card information is never seen by me at any stage. Only PayPal has that information; this data is never passed on to me and is never stored on this website.
Previous customers can at any time write to markwoollacott.com with any new information they'd like me to update, such as a change of address or a new email address, if wishing to receive future communications from markwoollacott.com in regard to new artwork releases. Alternatively, customers can write and let me know if they do not wish to receive future communications about new releases. Customers also have the right to request a copy of any information markwoollacott.com holds about them. Please email your request to: info@markwoollacott.com.
This privacy policy only covers this website. Any websites which may be linked to my website are subject to their own policies, which may differ from mine.
Keeping You Informed Throughout the Whole Process
I will email you to inform you when I have received your payment and will email you again when I have mailed the painting to you and will provide you with an estimated delivery date and a delivery tracking reference number, so you will be able to track the painting on the courier's website. Please bear in mind that, as an independent, full time professional artist, I am busy working in my studio during the day, or I may be out giving an artist's talk, organizing an art workshop somewhere, attending an important exhibition, or out delivering artworks to art galleries, so I may not always be able to email you immediately after you place your order. If you don't hear anything straight away from me, please be assured I will get back to you as soon as I am able to check my email notifications; which is usually within 24 hours of receiving any notifications.
Delivery Information
All of my paintings are packaged securely and all contents are photographed and documented during the packing process. Artworks are mailed to UK customers using the Royal Mail or Parcelforce Express delivery tracking postal service. For International orders, I use Parcelforce Worldwide Global Priority tracking Service.
IMPORTANT INFORMATION for all customers: please include either your landline telephone number (and its area code) or your mobile number, as well as your full name, address and postcode. The shipping courier will require this information from me; without it they will not allow me to send the parcel.
All UK orders are packaged and delivered (using a tracking service) within fourteen working days; international orders may take slightly longer due to customs checks. Any painting ordered will have to be signed for on receipt of delivery. All paintings are tracked and mailed from within the United Kingdom. If the painting should be lost or damaged in transit, please let me know promptly, by email, at: info@markwoollacott.com.
Note: To avoid any potential confusion in communication, all email correspondence between any buyer and markwoollacott.com, must be typed in English and not in any other language. If you are using an online-based program to translate any text, you must ensure that the translation is accurate. Thank you.
IMPORTANT! Please do not use a PO Box address as your delivery address, as parcels cannot always be accepted when they are delivered to such an address, and consequently you may not receive the parcel if the delivery office (where your PO box address is located) decides not to accept it and instead asks the courier to return the parcel. I cannot mail any artworks to PO Box addresses. Please use your full home address instead.
Cancellations and Returns
You can cancel your order within fourteen days of receiving your painting, but you must contact me by email (at: info@markwoollacott.com) within those fourteen days in order for a full refund to be processed. Once you have informed me that you want to return the painting, you then have up to fourteen days in which you must return the painting to me in its packaging (at a delivery address that I will supply for you by email).
You must return the painting and its certificate of authenticity to me at your own expense, which must be packaged using the original packaging to completely protect the painting against damage in transit. Once I have received the painting in its original, undamaged condition, I will refund you within fourteen days of the date I received the returned painting.
You don’t have to provide a reason as to why you wish to cancel the order, but it would prove helpful if you could give me a brief description, as I am always ready to provide helpful support in order to achieve the best possible service I can to you as an independent artist. In buying a painting from this website, you are entering into a contact in which you are paying for goods (a painting) from me, the seller.
You have the right to withdraw from the contract within the fourteen day cooling-off period. After owning the painting for more than fourteen days, you can no longer return the painting or request a refund.
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New Contemporary Marine Art painted by Mark Woollacott
Limitation of liability
markwoollacott.com cannot accept any responsibility for any loss or damage incurred from third parties.
Miscellaneous
The contract (i.e. the terms and conditions of sale as stated on this page) and the use of this website shall be governed by and construed in accordance with the English Law and the parties hereto submit to the exclusive jurisdiction of the English Courts. These terms and conditions do not affect your statutory rights. To order artworks through this website you must be at least 18 years of age and accept delivery within the UK.
markwoollacott.com is not liable for any losses or damages arising from the customer's use of this website (markwoollacott.com). I have made every effort to check and test this website during its production. This website is hosted on secure servers which use powerful firewall and anti-virus programs to keep this website free from computer viruses and other cyber-related threats. However, I would advise the customer, or website visitor, to regularly run an anti-virus program on anything they download from the Internet, and would remind the customer that no website can ever be 100 per cent secure. By using this website the customer or visitor agrees not to unintentionally misuse it. This website may contain hyper-links to other websites owned and managed by third parties, such as PayPal (the online payment gateway for processing all orders of my paintings) or Fine Art America (the online payment gateway for processing all orders of my prints).
The content of this website (i.e. all text, music and images featured on markwoollacott.com) is the copyright of Mark Woollacott and is protected by copyright law and may not be copied, saved or published without prior written permission.
In purchasing my artworks the customer agrees and accepts the terms and conditions of markwoollacott.com.
Thank You
It is always with the greatest appreciation and gratitude that I receive any painting orders and, as with all orders, it will be my standard to undertake and execute your order with the greatest care, attention, commitment and professionalism in order to supply you with a painting which will provide and reward you with many years of enjoyment.
For any order enquiries, please email: info@markwoollacott.com
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