Terms and Conditions
By Mark Woollacott
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Ordering original artwork at markwoollacott.com is quick, safe and easy
To order any of my paintings online, just click on the secure PayPal “Pay Now” payment button located below the painting that you wish to purchase.
PLEASE NOTE: I mostly sell my art to customers with a valid delivery address within the United Kingdom, so my delivery costs are calculated for UK customers.
For International customers, please email me first at: info@markwoollacott.com for an independent quote on what the exact shipping costs will be from the UK to your international delivery address - which must be a valid residential address and not a commercial address.
IMPORTANT: International customers will also be fully liable and responsible for paying any customs duties, tariffs and taxes when the parcel arrives in their country. Please make sure you pay this or the parcel will not be delivered to you after it passes through customs.
If you are a customer and your delivery address is in the United Kingdom, click on the “Pay Now” button to purchase the artwork. This takes you through to PayPal who process all my credit and debit card transactions. This website does not employ a Shopping Cart Checkout system. Instead, it uses individual PayPal “Pay Now” payment buttons: each one takes the customer straight through to PayPal where the order can be swiftly and securely processed. For buyers from countries not using PayPal, please contact me directly by email to arrange payment.
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I have been using PayPal on my website since 2009. PayPal has been chosen to process your payment because of their professional and secure processing. Established in 1998, Paypal are world leaders in online payment processing and are one of the world's largest Internet payment companies. Every PayPal payment button at markwoollacott.com has been encrypted by PayPal for complete security. Payments can also be made from a PayPal account if you already own one.
Please note: you do not have to own or sign up for a PayPal account in order to make a payment at this website. You can simply pay by credit card or debit card if you prefer. All prices are shown in British Pounds Sterling.
Once your order has been processed, PayPal will send you an email confirming your payment. Immediately after, PayPal will email me and notify me of your order and I will send you an order confirmation email as soon as possible. Your order will be processed and the painting will be mailed to you within the time period stated on the "Paintings for Sale" page. The same applies if you are paying for an art class or purchasing an art class gift card.
Please note: I do not offer a picture framing service and cannot provide a frame for any unframed painting you order from me.
Keeping You Informed Throughout the Whole Process
I will email you to inform you when I have received your payment and will email you again when I have mailed the painting to you and will provide you with an estimated delivery date and a delivery tracking reference number, so you will be able to track the painting on the courier's website. Please bear in mind that, as an independent, full time professional artist, I am busy working in my studio during the day, or I may be out giving an artist's talk, organizing an art workshop somewhere, attending an important exhibition, or out delivering artworks to art galleries, so I may not always be able to email you immediately after you place your order. If you don't hear anything straight away from me, please be assured I will get back to you as soon as I am able to check my email notifications; which is usually within 24 hours of receiving any notifications.
Delivery Information
All of my paintings are packaged securely and all contents are photographed and documented during the packing process. Artworks are mailed to UK customers using the Royal Mail or Parcelforce Express delivery tracking postal service. For International orders, I use Parcelforce Worldwide Global Priority tracking Service.
IMPORTANT INFORMATION for all customers: please include either your landline telephone number (and its area code) or your mobile number, as well as your full name, address and postcode. The shipping courier will require this information from me; without it they will not allow me to send the parcel.
All UK orders are packaged and delivered (using a tracking service) within fourteen working days; international orders may take slightly longer due to customs checks. Any painting ordered will have to be signed for on receipt of delivery. All paintings are tracked and mailed from within the United Kingdom. If the painting should be lost or damaged in transit, please let me know promptly, by email, at: info@markwoollacott.com.
Note: To avoid any potential confusion in communication, all email correspondence between any buyer and markwoollacott.com, must be typed in English and not in any other language. If you are using an online-based program to translate any text, you must ensure that the translation is accurate. Thank you.
IMPORTANT! Please do not use a PO Box address as your delivery address, as parcels cannot always be accepted when they are delivered to such an address, and consequently you may not receive the parcel if the delivery office (where your PO box address is located) decides not to accept it and instead asks the courier to return the parcel. I cannot mail any artworks to PO Box addresses. Please use your full home address instead.
Cancellations and Returns
You can cancel your order within fourteen days of receiving your painting, but you must contact me by email (at: info@markwoollacott.com) within those fourteen days in order for a full refund to be processed. Once you have informed me that you want to return the painting, you then have up to fourteen days in which you must return the painting to me in its packaging (at a delivery address that I will supply for you by email).
You must return the painting and its certificate of authenticity to me at your own expense, which must be packaged using the original packaging to completely protect the painting against damage in transit. Once I have received the painting in its original, undamaged condition, I will refund you within fourteen days of the date I received the returned painting.
You don’t have to provide a reason as to why you wish to cancel the order, but it would prove helpful if you could give me a brief description, as I am always ready to provide helpful support in order to achieve the best possible service I can to you as an independent artist. In buying a painting from this website, you are entering into a contact in which you are paying for goods (a painting) from me, the seller.
You have the right to withdraw from the contract within the fourteen day cooling-off period. After owning the painting for more than fourteen days, you can no longer return the painting or request a refund.
Invest in art and buy direct from the artist. Buy high quality paintings from a professional artist.
New Contemporary Marine Art painted by Mark Woollacott
Limitation of liability
markwoollacott.com cannot accept any responsibility for any loss or damage incurred from third parties.
Miscellaneous
The contract (i.e. the terms and conditions of sale as stated on this page) and the use of this website shall be governed by and construed in accordance with the English Law and the parties hereto submit to the exclusive jurisdiction of the English Courts. These terms and conditions do not affect your statutory rights. To order artworks through this website you must be at least 18 years of age and accept delivery within the UK.
markwoollacott.com is not liable for any losses or damages arising from the customer's use of this website (markwoollacott.com). I have made every effort to check and test this website during its production. This website is hosted on secure servers which use powerful firewall and anti-virus programs to keep this website free from computer viruses and other cyber-related threats. However, I would advise the customer, or website visitor, to regularly run an anti-virus program on anything they download from the Internet, and would remind the customer that no website can ever be 100 per cent secure. By using this website the customer or visitor agrees not to unintentionally misuse it. This website contains hyper-links to other websites owned and managed by third parties, such as PayPal (the online payment gateway for processing all orders of my paintings) or Fine Art America (the online payment gateway for processing all orders of my prints).
The content of this website (i.e. all text, music and images featured on markwoollacott.com) is the copyright of Mark Woollacott and is protected by copyright law and may not be copied, saved or published without prior written permission.
In purchasing my artworks the customer agrees and accepts the terms and conditions of markwoollacott.com.
Thank You
It is always with the greatest appreciation and gratitude that I receive any painting orders and, as with all orders, it will be my standard to process your order with the greatest care, attention, commitment and professionalism in order to supply you with a painting which will provide and reward you with many years of enjoyment.
For any order enquiries, please email: info@markwoollacott.com
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